A. INTRODUCTION

Opulent Amiability & Realty LLP (hereinafter shall be collectively referred as “LLP”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

Opulent Amiability & Realty LLP (LLP) has established brand name ‘Elysian – The Blissful Stay” for its all the properties displayed in this website or may displayed in future. This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by LLP and its subsidiaries and affiliates. This Privacy Policy is applicable to any person (“User”) who uses the Website.

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean LLP. For the purpose of this Privacy Policy, Website means the extranet powering the LLP platforms.

By using or accessing the Website, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. This Privacy Policy is an integral part of your Terms of Use (“User Agreement”) and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

B. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with LLP shall be primarily processed in India and such other jurisdictions where a third party engaged by LLP may process the data on LLP’s behalf. By agreeing to this policy, you are providing LLP with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: bookings@elysianresorts.co.in. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve you or provide your property listing after your withdrawal of consent.

A withdrawal of consent by you for us to process your information may severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

C. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfil our legal obligations as well as our obligations towards third parties.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

1. Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your bank account details, PAN card details, GSTN and such other information required for maintaining business relationship.
2. Other information: We many also collect some other information and documents including but not limited to:
   1. Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
   2. Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
   3. Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

D. HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected maybe used in the following manner:

1. CONTACT DETAILS AND FINANCIAL DATA:

While making a booking, we may use Personal Information including, payment details which include first name, last name, date of birth, email address, address, telephone number. , for invoicing purpose, bank account details, PAN details, GST Number, as shared and allowed to be stored by you.

2. WE MAY ALSO USE YOUR PERSONAL INFORMATION FOR SEVERAL REASONS INCLUDING BUT NOT LIMITED TO:
1. keep you informed of the transaction status of the bookings confirmed in respect of your property;
2. send booking confirmations either via SMS or WhatsApp or any other messaging service;
3. send any updates or changes to your booking(s);
4. allow LLP to contact you, if necessary;
5. customize the content of our website, mobile site and mobile app;
6. request for reviews of products or services or any other improvements;
7. send verification message(s) or email(s);
8. validate/authenticate your account and to prevent any misuse or abuse.
3. SURVEYS:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

4. MARKETING PROMOTIONS:

Marketing promotion programs help us to identify your preferences, develop programs and improve user experience. PPL frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about special offers, and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

From time to time, we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

LLP may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enrol you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, LLP may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, we at times may verify information of user(s) on selective basis, including their credit information.

E. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

LLP will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

F. COOKIES AND SESSION DATA

1. Cookies

LLP uses cookies to personalize your experience on the website and the advertisements that maybe displayed. MMT’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed).

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. LLP supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking LLP cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

2. Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.

G. WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

1. SERVICE PROVIDERS AND SUPPLIERS:

LLP does not sell Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits from time to time basis their booking history with us.

2. COMPANIES IN THE SAME GROUP:

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of LLP are acquired, our User information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise User information including the Personal Information collected herein shall be transferred accordingly.

3. ANALYTICS, IMPROVEMENT AND RESEARCH:

LLP may share your Personal Information to third party that LLP may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Occasionally, LLP will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

4. DISCLOSURE OF INFORMATION

In addition to the circumstances described above, LLP may disclose User's Personal Information if required to do so:

1. by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
2. to conduct our business;
3. for regulatory, internal compliance and audit exercise(s)
4. to secure our systems; or to enforce or protect our rights or properties of LLP or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

H. USER GENERATED CONTENT

LLP provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (App, SMS, WhatsApp or any other messaging service) for you to share your review(s), answer questions posted by other users. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.

The User Generated Content that LLP collects may be of the following kinds:

1. Review and Ratings
2. Question and Answers

I. HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about, special offers, new LLP services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

J. PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

When the LLP app is installed on your phone or tablet, a list of permissions appears and are needed for the app to function effectively. There is no option to customize the list. The permissions that LLP requires and the data that shall be accessed and its use is as below:

1. Android permissions and IOS Permissions:
1. Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.
2. Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
3. SMS: If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless experience and you don’t need to move out of the app to read the SMS and then enter it in the app.
4. Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience.
5. Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

K. HOW WE PROTECT YOUR PERSONAL INFORMATION?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

L. WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to bookings@elysianresorts.co.in.

M. YOUR RIGHTS QUA PERSONAL INFORMATION

You may access your Personal Information from your user account with LLP. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to bookings@elysianresorts.co.in.

N. ELIGIBILITY TO TRANSACT WITH LLP

You must be at least 18 years of age to transact directly with LLP and also to consent to the processing of your personal data.

O. CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and other requirements. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at bookings@elysianresorts.co.in. LLP shall endeavour to respond to all reasonable concerns and inquires.